INTRODUCTION

The potential of any individual is unlimited. Simply put what’s needed is knowledge, sharpening the skills, developing positive mental attitude & commitment to stretch beyond the limits to succeed. A fine tuned balance between knowledge & skills along with sustained positive attitude and commitment to stretch can ensure success for any individual.

While lot of focus is given to acquire knowledge, the same cannot be said for skills, attitude & commitment. XCEL programs are designed to develop these aspects for average individuals. The beginning is made with programs in the field of sales & customer interactions. The programs are as under

“IF YOU SHOW A PERSON WHAT S/HE NEEDS AND HOW TO GET THE SAME, S/HE WILL MOVE HEAVEN AND HELL TO GET THE SAME"

Selling is a common day to day activity for every one. Day in and day out we need to sell our ideas to others. Every commercial organization need to sell their products or services to generate revenue and profits.

This program covers all fundamental skills in any face to face selling situation, more specially selling in corporate world. Right from planning --  handling reception and secretaries -- opening the sales dialogue – identifying and analyzing requirements & needs – offering proposal – understanding buying motives – buying signals --trial closing – understanding and managing objections – different closing techniques & maintaining relationship.

Equally important is to understand the process of sales management for a much wider perspective and appreciation of higher level functions.

The program design focuses on skill development.

“CUSTOMER IS PROFIT. EVERYTHING ELSE IS OVERHEAD”

All the publicity, glow and glitter will succeed in bringing the customer inside the showroom. The challenge is now to encourage customer to buy. This is the action front
                
Our program offers to develop right skills to interact positively with customers, understanding their needs and requirements, assisting them in fulfilling their needs thru your products and making the whole experience a pleasant one in a true professional pursuit.

XCEL offers to impart and practice the essential skills which enhance revenue and customer loyalty as well as personal growth and fulfillment.

"OBSTACLES ARE THINGS A PERSON SEES WHEN S/HE TAKES HER/HIS EYES OFF THE GOAL"

Selling over telephone is an exciting experience. Be it only generating leads or concluding entire transaction over phone. Winning prospective customer’s interest & trust and thereafter promoting your product / services and motivating for next step actions within few minutes is very challenging.

Our program offers techniques and develops skills to excel in this endeavor.

“CUSTOMER IS THE KING"

Retaining an existing customer is far more economical than creating a new one. Research shows that more than 50% of customer leaves because they have not been treated well. The lifelong value of a customer can be astonishing figure.

XCEL program analyses the essential customer expectations and trains to effectively meet those expectations in order to ensure smooth relationship and significantly longer association.

“THE FUNCTION OF A MANAGER IS TO RELEASE POTENTIAL AND ENHANCE PRODUTIVITY”

After spending few years in frontline selling and learning the ropes, aspiration to become sales manager or business manager is a natural process. However being successful sales professional is no guarantee that one can become equally successful sales/business manager as well.

Our program addresses the finer aspects of sales management process right from recruitment of team to development to retention and enhancing their productivity as well.

This program is also beneficial to those who are managing their own business.

While one to one selling skills is relatively easy to acquire, selling becomes complex when needs are multiple and buying process is complicated. Such transactions can be transformed into opportunities that offer recurring revenue.  Client's subsequent needs are highly service- oriented.

XEL offers a well-structured solution selling process for such opportunities. This program is recommended for professionals with 3-4 years experience in sales with responsibilities for concept-selling, project-selling or selling high-value equipments. 

"WHEN THE GOING GETS TOUGH, THE TOUGH GET GOING"

There are some purchases which offer an individual a lifelong experience or fulfill cherished aspirations. Buying expensive jewellery or clothes for a marriage is one such special occasion. Buying a projection television or that dream car is another such purchase. Then there is financial planning that needs to be done for dear ones and their future. The need for a true professional consultant can never be underestimated.

This program is designed to focus on practicing the consultative process of selling which offers a great opportunity to build a mutually beneficial lasting relationship.

Many of the careers get considerably delayed or often never get started simply because, candidate do not know how to present her/his capabilities. Resume get rejected and no interview calls. Frustrations “I APPLY APPLY AND NO REPLY” Even when the interview call letter is received, there is lot of nervousness and fear of unknown of What, Why and How to respond to interview questions.

XCEL program on RESUME AND INTERVIEW FACING SKILLS focuses on this vital step towards a meaningful career for freshers as well as experienced professionals. XCEL program analysis’s Why, What and How of the resume and assist candidates in preparing their impressive and effective resume. Thereafter, it deals with various aspects of interview selection process including pre interview activities, first 30 seconds interactions, what does a prospective employer looks for? what kind of questions would be asked? Why these questions are asked and, how each individual should respond in order to get a job offer.

The program is intensive and focuses on individual skill development.

All over the world the Retail industry is the single largest private sector employment generator. With very wide range of multifarious activities management, RETAIL offers tremendous career opportunities. In India some big names such as Reliance, Tatas, Spencers, Pantaloons, etc have already entered. With the proposed entry of WAL MART, world’s largest company in retail, in collaboration with Bharti, the party has just begun.

XCEL & LCCI offers programs in Retail Operations Management in tandem with working exposure which adds significant practical learning values. The advance course prepares the individual for higher responsibilities.